Returns, Exchanges & Replacements
A clear guide to resolving order issues, requesting an exchange, or receiving an eligible refund.
Please read before ordering
We want every Sanvarna order to reach you exactly as it should. Please read this policy carefully before placing an order. By accepting our Terms & Conditions at checkout, you confirm that you have read and agreed to the policies below.
At a glance
1. Replacement Policy
A replacement applies when your item arrives broken or damaged during transit, or when you receive a different product from the one you ordered.
How to report an issue
If the correct item is in stock, our team will replace it free of charge. If it is out of stock, our team will issue a refund instead. Our team will guide you if the original item needs to be sent back first.
2. Exchange Policy
Changed your mind, ordered the wrong size, or simply prefer another design? We are happy to help you exchange the item, subject to the conditions below.
Important
Please report the issue within 8 days of delivery. Requests received after this window cannot be processed.
Sale purchases
Items purchased during a seasonal sale or with a discount code are not eligible for preference- or size-based exchanges.
3. Refunds & Returns
Sanvarna does not offer no-questions-asked returns or refunds for a change of mind, size preference, or because an item is no longer wanted. A refund is only available when an item arrives damaged or incorrect and a suitable replacement is not in stock. The original delivery charge is not refundable in any case.
Before placing your order
Please review the product description, measurements, material details, and all store policies. Once you accept the Terms & Conditions during checkout, you agree to these policies.